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FAQs

Q.) What kind of promotional products do you sell?

A.) We offer hundreds of thousands of products; everything from pens to polo shirts to crystal awards. If you don't see an item you're looking for on our Website please give us a call and we'll tap into some additional resources to get you the perfect item.


Q.) What's one of your key advantages as a business?

A.)We're a member of ASI, the Advertising Specialty Institute, the #1 organization in the promotional products industry. Through our relationship with ASI we have access to the best, most-trusted suppliers along with the latest/ hottest products. As a member we also access to ongoing education and trends that help us better service you.


Q.) What kind of imprinting options do you offer?

A.) This really depends on the products you're looking for. As a general rule we'll have your logo put on any product using a variety of options ranging embossing to engraving to embroidery. What's most important is that we find the right product to match your message and to leave a great impression with your client. Give us a call to discuss your goals and we'll find the right solutions for your business


Q.) How do I place an order?

A.) When you have found an item that you would like to buy, click on Add To Cart

Using the Product Option Assistant, select any additional information needed to customize your item. Note that a quantity is required. At any point, you can select Skip Remaining Options.

Click Add to Shopping Cart when complete.

If there are additional items you would like to order you can continue shopping. If not, simply check out.

To check out, select Go To Checkout

On the check out page, review your order request.

Next, enter your contact information including your billing/shipping information and the date the products are needed by.

Attach your logo or artwork for the product, if applicable.

Select Submit Order.

Q.) What if I don’t have artwork?

A.) Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need FREE. Don’t have art? Just tell your Customer Care Rep what you are thinking of, and we will create it for you FREE. Nearly every other promotional products company we know of charges for these services in some way, not us. If you do not have artwork and would like us to typeset your information we can do that as well. This is a tremendous value!

Q.) Where do I send my artwork?

A.) Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to  info@plapromo.com or e-mail directly to your Customer Care Representative.
 
Artwork Requirements

Preferred Image Formats

EPS, .AI, .CDR (Vector format with fonts converted to outlines or curves)

Accepted Image Formats

Any PC compatible file. Please do not send compressed Mac Files.

Typesets and Fonts

If sending vector/print-ready artwork (.ai, .cdr, .eps) with embedded fonts, please be sure that all fonts are converted to curves or outlines to avoid any font substitutions. If sending raster artwork (.jpg, .png, .bmp, .tif, or a Photoshop generated .eps file) with embedded fonts, please specify the font used so we can recreate text accurately. If you would like us to try and match the embedded font, please specify in the comments.

Unique Fonts: If you are submitting text only for your imprint, you will be offered a choice of several popular fonts. We also have many fonts installed in our system that we are able to use upon request. If a specific font is requested that we do not have on file, we may ask that you have a copy of the font sent to our art department.
 

Vector vs. Raster Images

Lets take a moment to discuss the difference between vector graphics and raster graphics. Most of our products require vector artwork to ensure a satisfactory imprint. Word processors, spreadsheet, or presentation applications, although suitable for creating files for office or Internet use, are not recommended for creating digital art for print. Microsoft Office applications are included in this group. However, in some cases such files may be converted to enable use.

Vector Graphics

Vector Graphics are typically generated using drawing or illustration programs (e.g., Adobe Illustrator or Corel Draw) and are composed of mathematically-defined geometric shapes such as lines, objects, and fills. Since vectors entail both magnitude and direction, vector elements are thus comprised of line segments whose length represents magnitude and whose orientation in space represents direction.

Vector graphics are easily modified within the creating application and are usually not affected detrimentally by scaling (enlarging or reducing their size). Because vector elements are mathematically-defined, scaling simply requires modification of their mathematical locations. However, vector files do not support photographic imagery well and can often be problematic for cross-platform exchange. Vector graphics are typically saved in EPS format.

Raster Graphics

Raster Images are produced by digital image capture devices, such as digital scanners or cameras, or by pixel editing programs (e.g., Adobe Photoshop). Raster images are composed of a matrix (grid) or bitmap of digital picture elements (pixels). Pixels are squares or rectangles described as black, white, Gray, or color. Raster images are typically saved as TIFF format, but can be saved as EPS as well. Whereas conversion from vector to raster is easily accomplished, raster conversion to vector is much more difficult (and is often impossible, especially when converting fonts). Raster images are easily shared across various platforms, but can be more difficult than vector graphics to modify. Raster graphics are also impacted by scaling.
 
Virtual Proofs

When it comes to promotional items, there's nothing more important than making sure your message is heard loud and clear. Your Customer Care Representative will email or fax a free virtual proof of your imprint to ensure your complete satisfaction before we begin production. If you need to make changes, we will work with you to get your artwork exactly the way you want it. Production will only begin when you are completely satisfied with your imprint, so you know your promotional products will convey your branding message professionally and accurately!
 

Where do I send my artwork?

During the checkout process when placing your order online (www.plapromo.com) you will be able to upload the artwork at that moment. In some occasions, if you have difficulties uploading your art, simply e-mail it to:info@plapromo.com or e-mail directly to your Customer Care Representative. Note: When emailing your artwork, please provide your Order Number on the subject line.

Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching is not possible. Your Customer Care Representative will help you with this. Just let us know which colors we should be working towards in the additional comments section in the order process, or just let your representative know (you will get an e-mail from them shortly after you place your order!).

 

Imprinting Methods

There are many different ways to imprint your name or logo onto our many promotional products. Some popular methods are screen printing, laser engraving, and heat stamping. You'll find the standard imprint method for specific products listed in each items description, along with the imprint colors available for that item. Please take a moment to learn more about the various imprint methods we offer.
 

What Imprinting Methods do you offer?

There are many different ways to imprint your name or logo onto our many promotional products. Some popular methods are screen printing, laser engraving, and heat stamping. You'll find the standard imprint method for specific products listed in each item's description, along with the imprint colors available for that item. Unless otherwise noted, the pricing and set up fee listed for each item includes a one color, one location imprint. Please take a moment to learn more about the various imprint methods we offer. If you have questions, you're always welcome to contact us for more information!

What is Screen Printing?

Screen printing is arguably the most versatile of all printing processes. It can be used to print on a wide variety of substrates, including paper, paperboard, plastics, glass, metals, and fabrics. Some common products from the screen printing industry include posters, labels, decals, signage, electronic circuit boards, and all manner of textiles. The advantage of screen printing over other print processes is that the press can print on substrates of any shape, thickness and size.

A significant characteristic of screen printing is that a greater thickness of the ink can be applied to the substrate than is possible with other printing techniques. This allows for some very interesting effects that are not possible using other printing methods. Due to the simplicity of the application process, a wider range of inks and dyes are available for use in screen printing than for use in any other printing process.

Utilization of screen printing presses has begun to increase because production rates have improved. This has been a result of the development of the automated and rotary screen printing press, improved dryers, and U.V. curable ink. The major chemicals used include screen emulsions, inks, solvents, surfactants, caustics and oxidizers used in screen reclamation. The inks used vary dramatically in their formulations.
 

What is Off-set Lithography Process?

Printing processes such as offset lithography use printing plates to transfer an image to paper or other substrates. The plates may be made of metal, plastic, rubber, paper, or other materials. The image is put on the printing plates using photomechanical, photochemical, or laser engraving processes. The image may be positive or negative.
 

What is Heat Stamping Process?

Heat stamping or hot stamping is a process in which an engraved image mold or hot stamping die is heated then forced down against a product with a colored marking foil sandwiched in between. The area where the die cast mold meets the product is where the ink from the foil is left behind.

Hot stamping can be used to mark a multitude of different materials, most commonly plastic and wood. The most attractive aspect of hot stamping is that it is a dry process, so there is no need to worry about mixing inks.

Product Screen Printing Applications

Screen printing is arguably the most versatile of all printing processes. It can be used to print on a wide variety of substrates, including paper, paperboard, plastics, glass, metals, and fabrics. Some common products from the screen printing industry include posters, labels, decals, signage, electronic circuit boards, and all manner of textiles. The advantage of screen printing over other print processes is that the press can print on substrates of any shape, thickness and size.

Due to the simplicity of the application process, a wider range of inks and dyes are available for use in screen printing than for use in any other printing process.
Print Method - Laser Engraving

Laser engraving is the practice of using lasers to engrave, etch, or mark an object. The technique can be very complex, and often a computer system is used to drive the movements of the laser head. Despite the complexity, very precise and clean engravings can be achieved at a high rate.
 

Print Method - Heat Stamping

Heat stamping or hot stamping is a process in which an engraved image mold or hot stamping die is heated then forced down against a product with a colored marking foil sandwiched in between. The area where the die cast mold meets the product is where the ink from the foil is left behind. When a product is marked with a properly formulated foil, it can withstand very harsh conditions and be very long lasting. When using a metal die on a plastic part, you can actually brand the product at the same time. If the color should fade or wear off, the branded image will remain. Hot stamping can be used to mark a multitude of different materials, most commonly plastic and wood.
 




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Print Method - Embossing

Embossing is a highly decorative technique which raises surfaces to transform ordinary, flat, and lifeless material into uniquely contoured, 3-dimensional patterns. Most often used on letterhead, business cards, certificates, and logos, embossing enhances any design and gives your product a look of sophistication and style.

Print Method - Debossing

Where embossing raises the surfaces of materials, debossing works in reverse by pushing the surfaces of materials inward via a heat-pressing process. Often used for logos and titles, debossing enhances the appearance of your products by adding 3-dimensional depth. This technique can be used to give your product that much sought after eye-catching appeal

Sending Artwork

Artwork can be uploaded via the “My Account” option on the www.PLAPromo.com website after an order is placed, you may also email the artwork to info@plapromo.com  (please be sure to include your order number in the subject line). Please try to send black and white vector/print-ready artwork created in one of the following programs: Adobe Illustrator, Corel Draw,  Popular vector format file extensions include: .ai, .cdr, .eps.

An artist will contact you to resolve any issues that arise in creating print-ready artwork if you send art in the following formats: .jpg, .png, .bmp, .tif, or a Photoshop-generated .eps file. Not sending vector/print-ready artwork may delay your order, as artwork will have to be touched up and/or recreated.

Please try to avoid sending Microsoft Office document files such as Word or Excel. If an Office document is sent with images, please send them separately.
 

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! Artwork is saved for up to two years. This makes your repeat order processes a lot quicker and you do not have to worry about re-sending artwork.

 
 

Q.) How fast will I get my order?

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground (usually 2-5 days transit time), 3-day, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us we love a challenge and would be happy to help!

Q.)What if I receive more or less than I ordered?

Typically in our industry a 10% over run/under run policy is in place. For any “overruns” we charge you only for the exact quantity that was shipped. In the event we ship fewer than ordered, you’ll be charged only for what you received.

Q.) Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once the product has been imprinted with your logo, we can no longer accept a cancellation. If you should cancel your order while it is already in production; cancellation charges as well as charges already accumulated from printing the job need to be paid for. If you need to change your order for any reason, please contact your Customer Care Representative.

Q.) What are set up charges?

Some of the items we offer have “set-up” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

Q.)If I reorder an item will I pay sep-up charges again?

If you place an exact reorder (same art and item) within 2 years you may not have to pay a set-up charge again, depending on the item you are purchasing. If you would have to pay a “repeat set-up” charge it is less than the original set-up cost. Your Customer Care Representative will ensure to advise you if there would be a repeat setup charge.

Q.) Will I see a proof before my order goes into production?

Yes! You always see a proof of your item which must be approved by you before we proceed!

Q.)Do you charge for sales tax?

We collect all applicable taxes for goods and services shipped into California. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Care Representative with your resale certificate, so that the tax can be deduced from the order.

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